FAQ's
Where are we located?
We are proud to be located inside Adapt Performance and Training, an exceptional wellness facility offering Physical Therapy, Personal Training, and Mindset Coaching. Visit www.adaptperformanceandtraining.com to learn more!
Located at 136 Stutts Rd Suite #4 Mooresville, NC 28117.
*Please use the door on the LEFT through the main entrance under the Adapt Performance sign.*
What are our hours?
Office hours are as follows:
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Monday through Thursday - 9:00 am- 5:00pm.
Fridays - 9:00 am to 1:00pm.
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PLEASE NOTE Currently we only treat patients who reside, or are located, in North Carolina OR South Carolina.
How do I schedule a consultation with you?
You can schedule an appointment online HERE. The online appication is not always mobile friendly-
Please do not hesitate to text/call during business hours so we can assist you if needed! 980-250-0738
Do you accept insurance?
NO. We do not accept any forms of insurance for Office Visits.* We can provide detailed receipts at your request that you can submit to your insurance provider to see if there is any coverage for out of network medical care. It is rare with this type of practice that office visits will be covered but will vary depending on the care you receive. Most HSA and FSA cards are accepted.
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*If you have COMMERCIAL insurance we can utilize this for labs! We will always try to find the most cost effective way to keep you on top of your health! WE ARE OPTED OUT FOR MEDICARE AND MEDICAID FOR ANY LAB ORDERS OR MEDICATIONS - TRICARE IS NOT GUARANTEED TO PROCESS*
What will it cost to become a patient?
A 60 minute new consult for HRT and/or Weight Loss is $199.00.
A 30 minute new consult for Men's TRT (if you are coming from another clinic or have been on prescribed TRT prior) is $100.
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To receive ongoing Concierge medical care and medication management there is a monthly membership fee of $75.00 (Seventy-Five), starting the month following your initial evaluation (on either the 1st or 15th). There are no annual contracts. We want you to be a patient with us because YOU want to be, not because you've signed a contract. However, we do require a two week notice for cancellation of services prior to your next billing cycle.
Follow up visits for members are 30 minutes in length and are charged $50.00 (Fifty) per visit.
Frequency of these visits will be determined by you and your provider as you develop your individualized treatment plan. For example HRT can have as few as 2-4 follow ups per year after the initial evaluation.
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On average, Testosterone Replacement services end up being approximately $110/mo when all fees, visits, labs, and medication costs are taken into account.
** Active Military, Law Enforcement, First Responders, Veterans, and Teachers will receive a discount of $99 off the 60 minute initial consultation price! **
How are we different from other clinics?
The main difference between our medical practice is TRULY individualized treatment. There are no contracts or annual fees. All medications are prescribed at cost and are discussed upfront with you. We will utilize insurance to get your lab work covered to the best of our ability or find a cost effective alternative for you. The compounding pharmacies utilized can save money for some patients in the long run and they will ship medications directly to you. Sometimes it is cheaper to use your local pharmacy with your insurance or GoodRx coupons. We will always find the most cost-effective option for you.
How often are labs required?
This is variable per patient. If you have had labs done within the last 6 months these will certainly be honored as long as medications have not been changed since then that could change your laboratory data. Or if symptomology has changed new labs may be required. Typically, for HRT, labs are required at your initial appointment and again ~6-8 weeks later after starting treatment. Or after a change has been made, and every 3-6 months thereafter. It varies on the individual.
PLEASE READ - We do NOT draw labs in office however we are integrated with Lab Corp and send electronic orders directly there for you. You will present there with ID and Insurance Card. We do not schedule appointments for you. That is your responsibility.
How will I receive my medications?
Medications will be shipped directly from the compounding pharmacy or sent electronically directly to the pharmacy of your choice available for you to pick up.
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For patients on specific supplement regimens please remember to use this website to order and speak with your provider to confirm recommendations prior to ordering! https://www.thorne.com/u/AdaptPerformance
What’s the process of transferring from another clinic?
This is a very simple process. Sign a release of information and/or just acquire/request your most recent lab work/documentation to be forwarded to our office prior to your initial appointment if possible. Not required, but certainly helpful! Email to send lab work is info@ascendhealthwellness.com